You’ve been hearing about Twitter for a long time now, and you’re thinking it’s finally time to make the leap. Maybe someone has suggested you should be there for business. Maybe you want to become good buddies with Ashton Kutcher. Or maybe you’re just curious. But it all seems like a bit too much to take on by yourself. You hardly even know what Twitter is, let alone how to sign up for it. If that sounds like you, you’re in the right spot. By the end of this post, you’ll not only know the basics, you’ll have your very own working Twitter account. [Continue reading…]
Media training can help make your company a good news story.
Every now and then I’ve had a company or organization call me, asking how to get the media off their backs. I could hear the frustration in their voices. “The media is twisting the facts,” they’d say, “And we need to know how to make things better. A lot better. Now!”
Every time — yes, every single time — I have then met with those companies, we were able to identify within just a few minutes of chatting a number of events that led to such an unhappy situation. Invariably, the sequence went something like this:
- A group or individual had made a statement or gotten a story in the media that presented their side of a disagreement or issue.
- The media had then called the company to ask for clarification or to get an interview.
- The company did not have time to talk, or were caught off-guard and didn’t have time to prepare a reply, or were so offended by the story that their reply was to launch into a tirade and then hang up, or give a terse “No comment.”
- The story ran in the media, presenting the other party’s claims and giving no fair coverage of the company’s side of the story.
- Other media picked up the story, calling for interviews or comments. The company, by now absolutely furious at what they saw as misrepresentation or biased coverage, refused to return the calls or offer any comments.
- The publicity got worse, until someone on the team finally suggested calling a PR firm or media relations consultant to clear things up.
- My phone rang, or I found an urgent email in my Inbox.
Now, any of us can look at that sequence and say, “Of course they didn’t get the coverage they deserved! They didn’t give the the media their side of the story.” Even the execs themselves recognize that when they look at it in retrospect. But [Continue reading…]
Is creativity getting old? Or are you?
I read an interview with Steven Spielberg years ago that asked the reason for his incredible success. His reply was surprisingly simple: he had never lost his sense of childlike wonder. He could still be excited by a haunted house or thrilled by the idea of a dinosaur.
If hanging on to our childhood is the secret to creativity, how do you rate?
When we were young we often expected more of ourselves and demanded more of others. We had a vision of what we wanted to be, and to meet it we set our own standards of acceptable conduct. No fries except on Saturday; no wearing out-of-style clothes even when you’re just hanging out with friends. But then everyone aged and along the way, some things changed. We became more mature and realized that beauty was “not as important” as it once seemed. Our ideals were no longer seen to be practical, and high standards no longer realistic. As Dan Hill used to sing, “Freedom takes on new meaning when you’ve got a family of five.”
But in reality, did the ideals become less practical, or did we just become less idealistic? Did we become wiser or did we become lazy? [Continue reading…]
5 ways to make your New Year’s Resolutions stick!
I’m a fan of New Year’s Resolutions, whether for marketing a small business or being a Dad or just staying healthy. I like the idea of trying to be better. So it’s always a bit disappointing when the topic comes up, and 90% of the people in the room say they don’t even bother making [...]
[Continue reading…]Romanian chocolate bar raises American flag and ethical questions.

A marketing campaign raising ethical questions? Hard to imagine, isn’t it? Marketing has a long history of pushing the limits of our comfort zones, and that’s great in many cases. It’s good to shake up assumptions and make us reevaluate limitations or boundaries we may have long accepted. Apple did this repeatedly, starting with their [...]
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If you’re on Facebook — hmmm, does that leave anyone out? — you’re already familiar with the new “timeline” feature. Love it or hate it? Using it already, or avoiding it like the plague? No matter what you think of it, your option of whether or not to use it will soon be history.
I remember spilling a glass of water into a client’s lap once. We were eating at a restaurant in Miami, and my elbow nudged the end of a knife sitting by my plate. That knife then pushed my glass forward, which hit a plate in the middle of the table, and that moved a vase and then another plate in the middle that then knocked over my client’s full glass of water, pouring the contents directly into his lap. It was a moment of horror and embarrassment, but at the same time I kept thinking, “Woah, that was amazing!” Sorry, Tony, and thanks for being such a good sport. Truth be told, recreating that sequence of events would have been no small feat. It was just meant to happen.
