A lot of people have been talking about social media for quite a while now. You keep hearing about Twitter and LinkedIn. You may have your own Facebook account, and even browsed through Pinterest. You can see how some of it would be interesting. But still, is there anything in all of that stuff for your company? Can social media do anything for you and your customers? [Read more...]
Writing lesson for bloggers: two great Super Bowl stories.
In the locker rooms and stadium hallways after yesterday’s Super Bowl, some stirring stories were being told. The triumphant New York Giants were exultant after another heart-stopping comeback. It was elation beyond words.
In the locker room of the New England Patriots, the air was so thick with defeat that words could scarcely be pushed out. If you had watched the season, and especially if you had followed the teams since their last Super Bowl contest, you knew this had been a legendary match. One of the great Super Bowl games had just been played, and what happened on the field would be the stuff of chats and posts and tweets for a long time to come.
However, for those who didn’t watch the Game, or who had no interest at all in the NFL, the whole thing seemed like silliness. A waste of time. Some decried it as a barbaric match between overpaid men who should find something better to do. Just as the two teams had battled inside the stadium, in the arena of public opinion two sides would go on sparring long after the final whistle had blown and last bit of colored paper cleared away.
It’s not unlike the debate that many of us see each day in our work or our other pursuits. We have passions that run deep, and are puzzled or even horrified by those who see things another way, or who don’t see your cause as one even worth considering. If it’s your mission as a blogger or marketer to win over others to your point of view, you know that trying to change even one person’s opinion can sometimes seem hopeless. A heart is never an easy thing to sway. [Read more...]
Media training can help make your company a good news story.
Every now and then I’ve had a company or organization call me, asking how to get the media off their backs. I could hear the frustration in their voices. “The media is twisting the facts,” they’d say, “And we need to know how to make things better. A lot better. Now!”
Every time — yes, every single time — I have then met with those companies, we were able to identify within just a few minutes of chatting a number of events that led to such an unhappy situation. Invariably, the sequence went something like this:
- A group or individual had made a statement or gotten a story in the media that presented their side of a disagreement or issue.
- The media had then called the company to ask for clarification or to get an interview.
- The company did not have time to talk, or were caught off-guard and didn’t have time to prepare a reply, or were so offended by the story that their reply was to launch into a tirade and then hang up, or give a terse “No comment.”
- The story ran in the media, presenting the other party’s claims and giving no fair coverage of the company’s side of the story.
- Other media picked up the story, calling for interviews or comments. The company, by now absolutely furious at what they saw as misrepresentation or biased coverage, refused to return the calls or offer any comments.
- The publicity got worse, until someone on the team finally suggested calling a PR firm or media relations consultant to clear things up.
- My phone rang, or I found an urgent email in my Inbox.
Now, any of us can look at that sequence and say, “Of course they didn’t get the coverage they deserved! They didn’t give the the media their side of the story.” Even the execs themselves recognize that when they look at it in retrospect. But [Read more...]
Is creativity getting old? Or are you?
I read an interview with Steven Spielberg years ago that asked the reason for his incredible success. His reply was surprisingly simple: he had never lost his sense of childlike wonder. He could still be excited by a haunted house or thrilled by the idea of a dinosaur.
If hanging on to our childhood is the secret to creativity, how do you rate?
When we were young we often expected more of ourselves and demanded more of others. We had a vision of what we wanted to be, and to meet it we set our own standards of acceptable conduct. No fries except on Saturday; no wearing out-of-style clothes even when you’re just hanging out with friends. But then everyone aged and along the way, some things changed. We became more mature and realized that beauty was “not as important” as it once seemed. Our ideals were no longer seen to be practical, and high standards no longer realistic. As Dan Hill used to sing, “Freedom takes on new meaning when you’ve got a family of five.”
But in reality, did the ideals become less practical, or did we just become less idealistic? Did we become wiser or did we become lazy? [Read more...]




If you’re on Facebook — hmmm, does that leave anyone out? — you’re already familiar with the new “timeline” feature. Love it or hate it? Using it already, or avoiding it like the plague? No matter what you think of it, your option of whether or not to use it will soon be history.